Monday, May 26, 2014
SQ's expeditious responses! :-D
Dear Mr Won
Thank you for your email dated 7 December 2012 to Singapore Airlines concerning our in-flight service.
We are sorry to learn of the experience that you encountered while traveling from Munich to Singapore on flight SQ327.
The matter that you have highlighted has been referred to our Customer Affairs Department for their immediate attention. A thorough investigation is currently taking place and we will update you on the status in due course.
Mr Won, thank you once again for writing to us. We look forward to serve you better in the future.
Yours sincerely
Customer Service Executive
Singapore Airlines
Dear Mr Won
Thank you for your online feedback of 7 December 2012 regarding your experience onboard flight SQ327 from Munich to Singapore on 6 December 2012.
Mr Won, we are sorry to learn of the disturbance caused to you due to the child running along the aisle. Please accept our apologies for any inconvenience caused.
We recognise that the general ambience of the cabin can be further improved for our passengers and have conveyed your feedback to our Cabin Crew Manager so that our crew will be reminded to exercise greater vigilance and care when there young children traveling on our flights. We definitely hope that our passengers can have a peaceful and pleasant journey onboard our flights. However, we seek your understanding that ultimately, our crew would have to rely on the parents to pacify their infant/children and can only assist them, as necessary.
That said, we are concerned to learn of the unpleasant encounter between you and the other passenger onboard. We note from your feedback the intended course of action by the other passenger concerning this. Thank you for highlighting this to us, Mr Won. We have taken note of your kind gesture to provide your assistance, if required.
On a happier note, we are glad to note that our crew had impressed you onboard. We will certainly convey your note of appreciation to the Inflight Supervisor and Chief Steward through our Cabin Crew Manager. I am sure that they will be glad to know that their efforts are well appreciated.
Once again, Mr Won, we apologise for any disappointment caused on this occasion and we hope to welcome you on our flights again soon under more pleasant circumstances.
Customer Affairs Manager
Singapore Airlines Limited
Dear Mr Won
Thank you for your email of 7 December 2012 about your recent travel experience on SQ327, from Munich to Singapore, on 6 December 2012.
We are sorry to learn about the incident onboard the flight. We note your comments that an unaccompanied child was running along the aisle and this disturbed your rest. We also note that our cabin crew members highlighted this to the mother of the running child several times.
Singapore Airlines, as with most other airlines, does not place restrictions on children and infants travelling in our Premium Class cabins. We seek your understanding that we are unable to restrict parents from bringing their children and infants on their travel.
Nonetheless, we recognize the importance of a pleasant journey for our passengers. Our crew members could have made a greater effort in providing feedback to the parents so that the child could be better managed. We will highlight this matter to our Cabin Crew Performance Manager who will remind all crew members to exercise greater initiative when handling similar situations in the future. They will also be reminded to be more sensitive to the needs of passengers at all times.
Thank you for taking the time to provide us with details about the incident onboard, Mr Won. We apologise for the inconvenience caused on this occasion. We look forward to welcoming you onboard our flights again.
Yours sincerely
Customer Affairs Manager
Singapore Airlines Limited
Thank you for your email dated 7 December 2012 to Singapore Airlines concerning our in-flight service.
We are sorry to learn of the experience that you encountered while traveling from Munich to Singapore on flight SQ327.
The matter that you have highlighted has been referred to our Customer Affairs Department for their immediate attention. A thorough investigation is currently taking place and we will update you on the status in due course.
Mr Won, thank you once again for writing to us. We look forward to serve you better in the future.
Yours sincerely
Customer Service Executive
Singapore Airlines
Dear Mr Won
Thank you for your online feedback of 7 December 2012 regarding your experience onboard flight SQ327 from Munich to Singapore on 6 December 2012.
Mr Won, we are sorry to learn of the disturbance caused to you due to the child running along the aisle. Please accept our apologies for any inconvenience caused.
We recognise that the general ambience of the cabin can be further improved for our passengers and have conveyed your feedback to our Cabin Crew Manager so that our crew will be reminded to exercise greater vigilance and care when there young children traveling on our flights. We definitely hope that our passengers can have a peaceful and pleasant journey onboard our flights. However, we seek your understanding that ultimately, our crew would have to rely on the parents to pacify their infant/children and can only assist them, as necessary.
That said, we are concerned to learn of the unpleasant encounter between you and the other passenger onboard. We note from your feedback the intended course of action by the other passenger concerning this. Thank you for highlighting this to us, Mr Won. We have taken note of your kind gesture to provide your assistance, if required.
On a happier note, we are glad to note that our crew had impressed you onboard. We will certainly convey your note of appreciation to the Inflight Supervisor and Chief Steward through our Cabin Crew Manager. I am sure that they will be glad to know that their efforts are well appreciated.
Once again, Mr Won, we apologise for any disappointment caused on this occasion and we hope to welcome you on our flights again soon under more pleasant circumstances.
Customer Affairs Manager
Singapore Airlines Limited
Dear Mr Won
Thank you for your email of 7 December 2012 about your recent travel experience on SQ327, from Munich to Singapore, on 6 December 2012.
We are sorry to learn about the incident onboard the flight. We note your comments that an unaccompanied child was running along the aisle and this disturbed your rest. We also note that our cabin crew members highlighted this to the mother of the running child several times.
Singapore Airlines, as with most other airlines, does not place restrictions on children and infants travelling in our Premium Class cabins. We seek your understanding that we are unable to restrict parents from bringing their children and infants on their travel.
Nonetheless, we recognize the importance of a pleasant journey for our passengers. Our crew members could have made a greater effort in providing feedback to the parents so that the child could be better managed. We will highlight this matter to our Cabin Crew Performance Manager who will remind all crew members to exercise greater initiative when handling similar situations in the future. They will also be reminded to be more sensitive to the needs of passengers at all times.
Thank you for taking the time to provide us with details about the incident onboard, Mr Won. We apologise for the inconvenience caused on this occasion. We look forward to welcoming you onboard our flights again.
Yours sincerely
Customer Affairs Manager
Singapore Airlines Limited
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