Thursday, April 19, 2007
A glimmer of Hope that Justice may be served!
12 April 2007
Warm greetings to you from Singapore Airlines.
Thank you for taking the time to communicate with us via email on the behaviour of one of our staff at Singapore Changi Airport Terminal 2. I am concerned to learn of the episode that you described as such behaviour is indeed unacceptable. Our Manager in Flight Operations has already been informed of this situation and has started an investigation on this matter. Please be assured that we are looking into this matter seriously and will endeavour to identify the staff mentioned so that appropriate action can be taken. Thank you once again for writing to us. Your feedback is important to help us upkeep and improve on our service.
Yours sincerely,
Manager Customer Services
Warm greetings to you from Singapore Airlines.
Thank you for taking the time to communicate with us via email on the behaviour of one of our staff at Singapore Changi Airport Terminal 2. I am concerned to learn of the episode that you described as such behaviour is indeed unacceptable. Our Manager in Flight Operations has already been informed of this situation and has started an investigation on this matter. Please be assured that we are looking into this matter seriously and will endeavour to identify the staff mentioned so that appropriate action can be taken. Thank you once again for writing to us. Your feedback is important to help us upkeep and improve on our service.
Yours sincerely,
Manager Customer Services
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